Refund policy

SHIPPING & REFUND POLICY – FACED FRONT
At Faced Front, we strive for science-backed skincare of the highest quality. Are you nevertheless not completely satisfied with your purchase? Below you can read exactly how we handle shipping, returns, and refunds.
1. Cooling-off Period (Right of Withdrawal)
As a consumer, you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return the product to us.
2. IMPORTANT: When does your right to a refund expire?
Due to reasons of health protection and hygiene, our skincare is strictly excluded from the right of withdrawal once the packaging has been opened.
  • Refund granted: You will receive a full refund of the purchase price if the product is returned unopened, undamaged, and in its original, sealed packaging (including any foil or security seal sticker).
  • NO refund: If the product has been opened, used, or if the seal has been broken, the return guarantee expires immediately. We cannot accept the product back or issue a refund.
3. How does the return process work?
  • Pre-register your return by sending an email to information@facedfront.com.
  • Include your name, order number, and the specific product.
  • You will receive the return instructions and the return address from us.
  • Pack the unopened product securely (preferably in the original shipping box) to prevent damage during transport.
  • Affix sufficient postage to the package and send it to us.
  • The costs for the return shipment are at your own expense.
4. Refund (Restitution)
Once we have received your return shipment, we will verify whether the product is still fully sealed and undamaged.
If the return meets the conditions, we will refund the full purchase amount within 14 days of receiving your return. This includes any standard shipping costs paid for the initial delivery.
We will refund you using the same method of payment with which you performed the original transaction.
5. Damaged or wrong product received?
Did something go wrong during delivery or did you receive the wrong product? Our apologies! Please contact us within 7 days of receipt via information@facedfront.com with a photo of the problem. We will provide a suitable solution or replacement free of charge.