Returns & Refunds

For EU customers

SHIPPING & REFUND POLICY – FACED FRONT

At Faced Front, we strive to deliver the highest quality, science-backed skincare. If you are not completely satisfied with your purchase, you can find our detailed policy regarding shipping, returns, and refunds below.

1. Cooling-Off Period (Right of Withdrawal)

As a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have an additional 14 days to return the product to us.

2. IMPORTANT: When does your right to a refund expire?

Due to health protection and hygiene reasons, our skincare products are strictly excluded from the right of withdrawal once the packaging has been opened.

  • Eligible for a refund: You will receive a full refund of the purchase price if the product is returned unopened, undamaged, and in its original, sealed packaging (including any plastic wrap or seal sticker).
  • NOT eligible for a refund: If the product has been opened, used, or if the seal has been broken, the return warranty expires immediately. We cannot accept returns or issue refunds for these items.

3. How does the return process work?

  1. Register your return in advance by sending an email to information@facedfront.com. Please include your name, order number, and the specific product(s) you wish to return.
  2. You will receive return instructions and the return address from us.
  3. Pack the unopened product securely (preferably in the original shipping box) to prevent damage during transit.
  4. Affix the correct postage and ship the package. The costs for the return shipment are at your own expense.

4. Refunds

Once we receive your return, we will inspect the product to ensure it is fully sealed and undamaged.

  • If the return meets the conditions: We will refund the full purchase amount (including any standard shipping costs paid for the initial delivery) within 14 days of receiving your return.
  • Payment method: We will issue the refund using the same payment method you used for the original transaction.

5. Damaged or Wrong Product Received

Did something go wrong during delivery, or did you receive the wrong product? We sincerely apologize! Please contact us within 7 days of receipt at information@facedfront.com and include a photo of the issue. We will provide a suitable solution or replacement free of charge.

International Shipping Policy (US, UK & Non-EU Destinations)

We are excited to share our science-backed skincare worldwide. If you are placing an order from outside the European Union, please review the following international terms:

  • Customs and Import Taxes: All international shipments may be subject to customs duties, import taxes, and brokerage fees upon arrival in the destination country. Faced Front has no control over these charges, and they are the sole responsibility of the customer.
  • Delivery Times & Logistics: While we process shipments quickly, international deliveries may experience delays at local customs clearance offices. Track & Trace information will be provided to monitor your shipment.
  • International Returns: The statutory 14-day EU cooling-off period only applies to consumers within the EU. For orders shipped to the US and other non-EU countries, all sales are final unless the product arrives damaged or incorrect. If a return is exceptionally authorized, the customer is responsible for all return shipping costs, and original shipping fees or customs duties will not be refunded.